Frequently Asked Questions

I offer in person and online appointments at a rate of $120 for a standard, 45-50 minute session. Initial consultations for new clients are $150 for a 60 minute session. The full fee is paid on the day through an emailed invoice.

My fee structure reflects a commitment to providing accessible, high-quality counselling services, while remaining aligned with professional standards. For context, recommended fees within the broader mental health, counselling sector are often higher than this rate.

Unfortunately, counselling is not covered under the Medicare rebate. This will hopefully change in the future for registered counsellors.

Invoices will be issued following your session and are payable online via a secure payment system (Stripe). Payment is required within 24 hours of receiving your invoice.

Failure to make payment within this timeframe may result in suspension of future bookings until the outstanding balance is finalised.

If you need to reschedule or cancel an appointment, please provide over 24 hours notice via email. Failure to do so will incur 50% of the session fee. Failure to attend an appointment without providing prior notice incurs a 100% fee.

Should there be extenuating circumstances (such as illness or emergencies), please contact us to discuss further.

At this time, sessions are offered on a private fee basis. Unfortunately, this means Medicare rebates, private health rebates, and bulk billing are not available.

I accept self-managed and plan-managed NDIS participants, which allows for flexible invoicing. At this time, I am not registered to provide services under NDIA-managed (agency-managed) plans.

At this present time, appointment availability is Monday to Thursday. Mind Leap is closed on Fridays.

The usual hours are 9:00 am - 4:00 pm, however, Walk and Talk sessions may start as early as 7:30 am on Mondays and Wednesdays.

Getting started is simple. Simply book an appointment via our website or reach out through our contact form. For any questions, feel free to contact me at jess.mindleap@gmail.com

You can reach me anytime via the contact page or my email. I aim to respond as quick as possible, but occasionally there may be a delay due to life!

I provide counselling services for women and female-identifying individuals, including those who feel that a women-focused space is the right fit for them.

You do not need a referral to access counselling. Nor a diagnosis. If you have a referral or a diagnosis, I am more than happy to support and work with you. I am also pleased to collaborate with your GP and/or psychologist if you would like me to!

Please know this is not a crisis service and is best suited for those who need or want ongoing support.

If you are need of urgent support or in distress, please contact emergency services, 000, and/or Lifeline Australia 13 11 14